Shipping Policy

We use multiple carriers, such as USPS (Priority Mail and Flat Rate), UPS, FedEx, etc. for all orders placed via our website. In some cases, delivery to PO Boxes may not be available. Shipping rates are calculated during checkout, and multiple shipping options and rates are offered when available. At this time, we only ship to addresses in the United States and its territories.


We take orders 24 hours a day on our website.


Orders are shipped business days (Monday through Friday). Most orders placed before 1:00 PM EST will ship the next day. We do not ship on holidays recognized by the US Postal Service.

 

You will be sent an order confirmation upon checkout, and a shipping notification with tracking number once your order ships.

 

For large Private Label, Wholesale, and Bulk orders we offers USPS, DHL, UPS, and LTL Freight. Shipping costs will be communicated to you from our sales department before your order ships.

 

Warm Weather: CBD Hemp Experts is not responsible for melting or other damage caused by heat exposure during shipping. Most products are fine and will not melt in transit. However, some types of product such as Gummies can melt in the warm weather. We can’t guarantee our heat- 

sensitive products will arrive in perfect shape – but we will do our best to insure they do.

 

Here is how you can help: Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat. If the box feels warm, open it immediately to expose the product to the cooler air. Also, give the product a chance to firm up again before handling further. Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather. If you are concerned about the possibilities of receiving a heat-sensitive product, and it being melted, we encourage you to order a different product.

 

If you have questions about your shipment, or need tracking information, please email [email protected] click here to contact us.


Return and Refund Policy

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present status of CBD (cannabidiol) products.


Please email [email protected] if there are any issues with the product you received and we are more than happy to speak with you. If you are still wanting to return your unopened product, please see below what is considered an acceptable return and our Returns Process.


You may return, only products that are damaged, defective or unopened, unused and resellable products, within within 10 calendar days of shipment with valid proof of purchase, for a refund or product credit. If there is a problem with any product you receive, you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a product credit if the situation is relevant. If we have agreed to refund or credit you for a product, we will reimburse the return shipping costs if the return is a result of our error (you received an incorrect item or damaged item). We do not offer any refunds on any of our Private Labeled products or White Label (No Label) products once a label has been placed on the product due to them being consumables and unsellable. All product returns must be accompanied with a written statement detailing the reasons for the return and a copy of the appropriate invoice.


No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.


Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.


Returns Process:

Email us at [email protected] ASAP to alert us that you will be returning your UNOPENED NAYSA™ or NO-LABEL product within the 10-day time limit and to request the Return Shipping Address. We do not allow returns on Private Labeled products as they cannot be resold once custom labels have been applied.


Once you have shipped your product back to us – please also email the tracking number to [email protected] so we can keep an eye out for it.


Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product less a 20% restocking fee, and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.


If you have any questions regarding our return policy please email [email protected]


We will only accept returns and refunds from purchases made on dr2bthin.com.